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Policies, clear commitments for confident buying

Simple rules to save time, protect your purchase and get help fast.

GREENISTS PTY LTD opens like a clear promise: shop smart, shop easy, shop everything. These policies summarise shipping, returns, warranties and refunds so you can buy with confidence across South Africa.

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Policy details

Shipping

Door-to-door delivery anywhere in South Africa. Delivery timelines vary by location, contact us for estimates.

For bulky items or special delivery needs contact support.

Read full policy PDF Contact for estimate
delivery box on doorstep
delivery box on doorstep

Returns

Returns accepted within 7 days of delivery for damaged, defective, or incorrect items. Start a return via contact form.

Items must be returned in original condition when possible. See full policy for exclusions.

Start return Contact support
opened package with shield
opened package with shield

Downloadable summaries

Printer friendly summaries to keep or share.

Need help now? Contact support

Use this form to open a support enquiry. We aim to respond within 24 hours on business days.

We aim to respond within 24 hours on business days. By submitting you agree to be contacted. See our policies.

Common questions

What are delivery timelines? Read more

Delivery timelines vary by location, contact us for an estimate.

How do I start a return? Read more

Returns accepted within 7 days of delivery for damaged, defective, or incorrect items. Start a return via contact form.

How long do refunds take? Read more

Refunds processed within 3 to 5 business days after returned item is received and inspected.

What warranties apply? Read more

Most electronics and appliances include 6 to 12 month manufacturer warranty depending on item.

Which payment methods do you accept? Read more

We accept major payment methods. Contact support if you need specifics for a transaction.

How do I contact support? Read more

Call +27 72 979 5488 or email ggreenists@gmail.com. We aim to respond within 24 hours on business days.