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FAQ, fast answers for busy people.

Delivery, returns, warranties and contact, clear, practical answers with a 24 hour weekday response target.

How long does delivery take?

Door-to-door across South Africa. Typical timelines vary by location, check your order summary. Parcels are routed to arrive at your door as a neat, teal-wrapped promise. If you need specifics, contact support with your order number.

How do I return an item?

Returns accepted within 7 days for damaged, defective, or incorrect items.

  1. Contact support via phone, email or the contact form.
  2. Pack the item safely with proof of purchase.
  3. Ship with tracking to the address provided by support.
  4. Inspect we inspect and process a refund within 3 to 5 business days.

Return shipping costs: see the Policies page.

What warranty covers electronics?

Most electronics and appliances include 6 to 12 month manufacturer warranties, depending on the item. To claim, contact support with your order number and photos of the fault. We will advise on authorized service steps and required documentation.

How long to get a refund?

Refunds are processed within 3 to 5 business days after we receive and inspect the returned item. Refunds go back to the original payment method once inspection is complete.

Which payment methods are accepted?

Secure payments via major debit and credit cards and EFT. We use a PCI compliant gateway to protect payment data. For specific card types, consult checkout or contact support.

How do I contact support?

Phone, email or the contact form. We aim to reply within 24 hours on business days.

Hours: Monday to Friday 08:00 to 18:00, Saturday 09:00 to 14:00.

Phone: +27 72 979 5488

Email: ggreenists@gmail.com

Contact form: /contact/

shipping icon

Shipping summary

Door-to-door shipping across South Africa. PDF summary, 1 page.

Download summary PDF summary, 1 page
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Returns & Refunds

Returns within 7 days for damaged, defective or incorrect items. PDF summary, 1 page.

Download summary PDF summary, 1 page
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Warranties

Most electronics have 6 to 12 month manufacturer warranties. PDF summary, 1 page.

Download summary PDF summary, 1 page

Filing a warranty claim

  1. Contact support with order number and photos of the issue.
  2. Provide proof of purchase and serial numbers if available.
  3. Follow instructions from support for repair, replacement or return.

We handle the rest while you reclaim time.

warranty paperwork
packed box ready for pickup

Returning an item step by step

  1. Contact support to start the return.
  2. Pack the item safely and include proof of purchase.
  3. Ship with tracking to the address provided by support.
  4. Inspect we inspect and refund within 3 to 5 business days to the original payment method.

We handle the paperwork so you can get back to your day.

Still need help? Reach us in one tap.

Phone, email or contact form. We aim to reply within 24 hours on business days.

Hours: Mon to Fri 08:00 to 18:00, Sat 09:00 to 14:00

Contact us Call +27 72 979 5488